DELIVERIES & RETURNS
All orders received by 5.00pm will be delivered the next working day, subject to stock availability and unless otherwise stated on the item.
Furniture items may require a slightly longer delivery time and we will inform you of an anticipated delivery date. These items may also incur an additional delivery charge. Account customers will be notified at the time of the order.
Delivery is free for orders over £50 (excluding VAT) going to the mainland UK. For orders under £50 excluding VAT, there is a small charge of £4.95 (excluding VAT) per delivery. We aim to deliver next day.
Shortages, picking errors and damaged products MUST be reported within 24 hours of delivery date.
Items ordered incorrectly must be reported within 5 working days and may be subject to a restocking fee and/or collection charge.
All goods must be unused, in a saleable condition and in their original packaging without any markings or damages. Goods which are returned that do not match, are unfit for resale or do not match the returns requested will not be credited. With furniture items, there will be a handling and restocking charge applied for unwanted items.
Food products shall be in good condition and with adequate date life when leaving our warehouse. No food product will be accepted as a return unless it has been supplied to you in a damaged or deficient condition. In the event of food products reaching you in a damaged or deficient condition, you should contact customer services within 24 hours of delivery.